Little Farm Friends – Privacy Policy 

Last updated: September 2026 

Little Farm Friends respects the privacy of our customers and visitors. 

This Privacy Policy explains the types of personal information we may collect and how we handle that information in connection with our farm experiences, website, bookings and enquiries. 

Information We May Collect 

Depending on how you interact with Little Farm Friends, we may collect information such as: 

• name;  

• email address;  

• telephone number;  

• booking information;  

• number of children and adults attending;  

• age-related booking information where required, such as whether a child is under 2;  

• preferred booking date and session;  

• payment status;  

• enquiries and correspondence;  

• information voluntarily provided in relation to a private birthday or group booking; and  

• other information reasonably required to manage a booking or provide the experience.  

Payment Information 

Payments and card authorisations may be processed through a third-party payment provider. 

Little Farm Friends does not intentionally collect or store customers’ complete payment card numbers. 

Payment providers may process payment information in accordance with their own privacy policies and terms. 

How We Use Information 

Information may be used to: 

• process and manage bookings;  

• process payments or authorised cancellation/no-show charges;  

• communicate booking confirmations and visit information;  

• respond to enquiries;  

• manage cancellations and booking changes;  

• administer private birthday and group visits;  

• maintain appropriate business and transaction records;  

• improve our services and website;  

• manage safety or incident-related matters; and  

• comply with applicable legal obligations.  

Disclosure to Service Providers 

We may provide information to service providers where reasonably necessary to operate Little Farm Friends, including providers involved in: 

• website hosting;  

• booking systems;  

• payment processing;  

• email or communication services;  

• accounting or business administration; and  

• professional services.  

We do not sell customer personal information. 

Photographs & Marketing 

Acceptance of our general booking terms does not automatically provide consent for Little Farm Friends to use identifiable photographs or videos of children for advertising or marketing. 

Where we wish to use identifiable images or video of a customer or child for marketing purposes, appropriate consent will be requested separately. 

Security 

We take reasonable steps appropriate to our business to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. 

Payment card information is handled through the relevant payment provider rather than intentionally stored by Little Farm Friends. 

Access or Correction 

Customers may contact Little Farm Friends if they wish to ask about personal information held about them or request that inaccurate information be corrected. 

Privacy Enquiries 

Questions or concerns about privacy can be directed to Little Farm Friends through the contact details provided on our website. 

Changes to this Policy 

This Privacy Policy may be updated from time to time as our business, website or legal obligations change. 

The current version will be made available on the Little Farm Friends website.